I have the unique perspective of a web developer for higher education and non-profits since the mid-1990s. Starting as a student coding HTML, I advanced to become a strong user advocate, moving away from coding while promoting content driven websites that worked for their users. I was an early adopter of click tracking, statistical analysis, focus groups and user testing to create highly functional, efficient and user-friendly websites. The field of practice is now called UX, but the goals are the same: create great websites, mobile apps and user experiences when interacting with technology.
Creating a customer support team from the ground up to support and train 35,000+ students, staff and faculty at Texas State University on web and teaching applications has honed my skills at training, communication, planning, problem solving, and crisis management. Supporting good and bad software on a daily basis strengthened by resolve to be a user advocate at every opportunity that presents itself – be it redesigning a web page, creating a new service to address a new need, or building a new mobile app.
Please take look at my portfolio to see some examples of my work.